Shipping - Tax - Returns


  • Orders placed Monday – Friday before noon (Pacific Time) typically ship the same day.
  • Orders placed after 12 noon (Pacific) ship within 24 hours.
  • Orders placed between Friday 12 noon (Pacific) – Sunday will be shipped on Monday.
  • Shipping services are not available on weekends or holidays.
  • Orders shipped to PO Boxes, Hawaii, Alaska, APO and FPO, And Canada may have special rates.
  • Shipping rates & coupon codes are limited to domestic orders within the contiguous United States.
  • Shipping rates are based on ground delivery
  • Expedited shipping (2-Day and Next Day) methods are available at additional rates.

If you have a special circumstance or need delivery by a certain date contact us to determine the best shipping method.

Phone: 805-845-9050 Email:


At URBAN EQUESTRIAN, we take great pride in providing quality and expert craftsmanship in all of our products. Attention to details, design, materials, and safety is our top priority. We carefully inspect each order prior to shipment. Once you receive your shipment we urge you to please inspect your purchase and notify us immediately of any discrepancy. Items must be returned within 30 days of receipt and in original, saleable condition for a full refund of the purchase price.

  • Return shipping fee and replacement shipping will be waived on replacements or exchanges.
  • Original shipping expense is not eligible for refund on returned items.
  • The original purchase price of the returned item(s) will be credited to the original purchaser once the return is received.
  • Depending on return shipping time, a return credit refund could take 7-10 days.
  • Returns must be sent in via a trackable method if you choose to use your own return label.


Just indicate the reason for the return and if you prefer a replacement or merchandise credit. For damaged or defective merchandise we will send a link for you to print a pre-paid USPS shipping label to bring to a USPS drop-off location. Depending on the reason for return, you may be responsible for return shipping cost.

Contact us directly 

Phone: 805-845-9050 Email:


Orders originating in California are charged the California state sales tax rate of 7.5%.
Individual state sales tax rates for orders placed outside of California may apply.


Final sale on items discounted 30% or more.